The signs
Brand reputation and market positioning may need attention when:
- The organization has evolved, but the market still sees an older version.
- Customers do not understand the full value of the offering.
- Leaders struggle to explain what makes the company different.
- The business is losing market share to competitors.
- Customers buy once, but not again.
- Trust or credibility has been tested by change, disruption or uncertainty.
- The brand feels outdated compared to where the business is headed.
- A new market, category or offering requires a stronger connection to the core story.
- Sales conversations are defaulting to price, relationships or capabilities instead of differentiated value.