Creating a Message Around Vision and Values
Brandonomics guests Monica Silva, team lead of internal communications at Phillips 66, and Rob Camper, strategic brand director at Cadence Bank, talk about how to shape good messaging around vision and values.
Robin: Hello and welcome to this edition of Brandonomics, an inside look at top brands and their marketing strategies. I’m Robin Tooms, Vice President of Strategy at Savage. For this edition of Brandonomics we’re going to look back at two very important strategies you should keep in mind as you create your corporate brand messages around vision and values. First up is Monica Silva, team lead of internal communications at Phillips 66. Monica gives great advice on what you should avoid doing when you start this process. She has a practical approach to how she ensured this initiative didn’t fall into the same trap of “sameness” that would have certainly put them on the wrong path.
Monica: So first, we made some objectives. You know we wanted our vision and values to be inspiring and true, and then after doing some benchmarking of our peers, we really decided that it needed to be non-corporate speak. Something very concise and that employees would feel connected to. When we did our benchmarking process, and I looked around at what our peers were saying about themselves, it reminded me of what the adults sound like on the Peanuts cartoons: “Wah wah wah wah wah wah.” It was about delivering strategy, safely and to their stakeholders, and it was just corporate-speak all over the place. So we decided that’s not what we wanted our Phillips 66 vision and values to be like.
Robin: Our next piece of advice comes from Rob Camper, strategic brand director at Cadence Bank. Rob reminds us that once you’ve set this messaging, it has to be something that employees can understand and “own.”
Rob: It really happens from the inside out. It’s not just a bunch of clever campaigns and a cool brand platform that sounds businessy and relevant. It starts from the inside when every one of your people, your associates, your employees from the ground up understand it, live it, own it themselves — and that it’s integrated, what we call internal integration. When they own it, you’re done. You’re home free. We were very intentional about coming up with four core values that brought about a revolutionary idea, about owning it. Meaning responsibility, about doing right, integrity, about innovation, fresh thinking and team work, collaboration. So if we all feel that, of course our customers are gonna feel that. Of course it’s going to be revealed in every aspect, even into our marketing as well because it’s gonna be solidified when they interact with us.
Robin: I hope that this advice from our Brandonomics’ guests helps you rethink your your company’s purpose, mission, vision and values and how you can embark on a successful program around that. Tune in next week for another edition of Brandonomics, an inside look at top brands and their marketing strategies.
Phillips 66, created through the repositioning of ConocoPhillips, is one of the world’s largest independent downstream companies. The company operates three segment-leading businesses: refining & marketing, midstream and chemicals. The team of more than 13,500 employees are providing energy and improving lives daily. http://www.phillips66.com/
Cadence Bank is a regional bank with more than 100 locations across Alabama, Florida, Georgia, Mississippi, Tennessee and Texas. Cadence offers personalized service and knowledge of the particular challenges of its customers. Along with a commitment to leading the banking revolution, Cadence is passionate about giving back to the communities where its employees live and work. http://cadencebank.com/